Return and Refund Policy
Return and Refund Policy for Coldroom247.com
Effective Date: 16th December 2024
Thank you for shopping with Coldroom247.com. We value your trust and are committed to providing the highest quality frozen fresh foods. Please read our Return and Refund Policy carefully to understand your rights and responsibilities regarding returns and refunds.
No Refunds After Goods Are Received
Due to the perishable nature of our products, we regret to inform you that no refunds or exchanges will be issued once goods have been delivered and accepted.
Order Cancellation
- Orders may be canceled prior to dispatch for a full refund.
- Once an order has been shipped, cancellation is no longer possible.
Damaged or Incorrect Items
We take every measure to ensure your order arrives in perfect condition. However, if you receive a damaged or incorrect item:
- Notify us immediately within 24 hours of delivery.
- Provide clear photos of the issue, including the product packaging and items delivered.
- Upon verification, we may offer a replacement or store credit at our discretion.
Delivery Policy
- Ensure someone is available to receive the delivery at the provided address.
- If delivery cannot be completed due to the unavailability of a recipient, the order will be forfeited, and no refund will be issued.
Quality Assurance
All our products are inspected and frozen fresh to maintain quality. By purchasing from Coldroom247.com, you acknowledge that any slight variations in product size, weight, or appearance do not qualify as defects.
If you have further questions about our policy, please contact our Customer Service team at hello@coldroom247.com
